To help ensure that Japan’s farmers remain fully satisfied with the brands we represent, HFT provides dependable after sales support by way of our parts and service professionals throughout Japan.

Our parts and service team comprise more than 2/3 of our entire staffing. They are trained on a regular, continuing basis to ensure that they remain up to date with the latest product and servicing requirements.

HFT’s After Sales Support Department strives to further improve the quality of our customer support. The department is staffed with experts in tractors, harvesters, implements, and other equipment, as well as experienced former shop managers, who are dedicated to assist our field staff across the country in closely meeting customer needs.

Since its foundation, HFT has been striving to offer good machines that customers can rely on for years. Our goal is to ensure that customers continue to find a "trustworthy farming partner" in the machines that we sell by providing the highest levels of after-sales support.

HFT brings in new recruits on a regular basis, then puts them through a 5-year training/apprenticeship program in our service operations. This prepares them to successfully represent our supplying partners, as they subsequently take up various positions throughout the company.

HFT operates servicing vehicles that we refer to as "mobile workshops." They are stationed across our field stores, and provide our customers with an added sense of security.

The 2-ton servicing vehicles are fitted with general and specific tools, generators, welding machinery, acetylene gas, oxygen tanks, and various repair parts. They are, so to speak, small maintenance shops on wheels. In addition, the mobile workshops have equipment that allows our service staff members to search various databases for necessary parts, and to send photos to our field stores, head office, and parts center.

The mobile workshops help us to strengthen the trust of our customers by dealing with urgent problems on-site, providing the customers with a greater sense of reassurance.

HFT’s Customer Service Center, located in our Sapporo home office, supports our customers on urgent problems and requests. This department is staffed with experienced staff members who have expertise in various product and technical issues, including former shop managers.

At HFT, we are determined to support our customers in using their farming equipment in an effective manner over many years.